Customer Service /
Shipping & Delivery
Below you will find information about our shipping and delivery terms.
Due to an increased demand on our shipping agents' services, in combination of covid-19 restrictions and Brexit, we are currently experiencing unexpected delays in both deliveries and returns for European countries and United Kingdom.
We are doing our best to deliver within the given lead- & delivery time, but please note that these delays may affect your order. Thank you for your understanding!
We only sell and deliver to consumers through our website. Companies can not place an order on the website. If you like to shop as a company, please contact our customer service at firstname.lastname@example.org.
Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and USA.
We do not ship to Svalbard (Norway), Isle of Man (United Kingdom) or Åland (Finland).
Shipping cost is currently set to €8 / 80 kr for deliveries to pickup points and €11 / 110 kr for home deliveries. Free shipping is offered for order values above €50 / 500 kr for pickup point deliveries, and €200 / 2000 kr for standard home deliveries. We do not offer Express Delivery.
Due to Brexit, the shipping cost for United Kingdom is changed from January 1st 2021. The shipping cost is currently set to £33 for deliveries to pickup points and £36 for home deliveries. We do not offer Express Delivery.
Deliveries to all european countries, including Norway, may take longer than usual due to an increased demand on our shipping agents and COVID-19 restrictions.
Deliveries to United Kingdom is currently estimated to 10-12 business days. Please note that the delivery time may take longer.
Confirmed orders are usually packed and shipped within 2 working days. Delivery times may differ between each country. The expected delivery time for your order will be shown in checkout.
We do not handle or ship any orders from our warehouse on Swedish public holidays. Please check the annual calender for specific dates. Orders made on a Swedish public holiday will be processed within the 2 following work days.
Our shipping agents do not deliver on public holidays or weekends in the country of destination.
In the event of a delivery delay exceeding 14 days you as a customer have the right to withdraw from the purchase and be fully refunded.